Rather than depend on end users to accurately report the browser used, I look for the user-agent in the web server logs. (Yes, I know it can be spoofed. Power users would be trying different things to resolve their own issues not coming to us.) Followers of this blog may recall I changed the Weblogic…
Some support tickets are more easily solved by knowing both user behavior and environment. An often helpful piece of information is what web browser they used. To add this, shut down the cluster, edit /VISTA_HOME/config/config.xml to include the cs(User-Agent), and start the cluster. This line will need to appear for every node. At startup, the…
Our awesome sysadmins have put the user agent into our AWStats so we are tracking these numbers now. They discovered something I overlooked. Netscape 4.x is 10 times more used than 7.x or 8.x. Wowsers! Some people really do not give up on the past. Back in the Netscape is dead post, I used this…
Several of us saw a demo of Coradiant Truesight yesterday (first mentioned in the BbWorld Monitoring post). Most of the demo, I spent trying to figure out the name Jeff Goldblum as one of team giving the demo had the voice and mannerisms of the actor’s characters. Had he mentioned a butterfly, then I definitely…