Rants, Raves, and Rhetoric v4

Tag: support

  • Most Wired Teacher

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    “Who is the most wired teacher at your college?” (A Wired Way to Rate Professors—and to Connect Teachers) Although the university runs workshops on how to use Blackboard, many professors are reluctant, or too busy, to sit through training sessions. Most would prefer to ask a colleague down the hall for help, said Mr. Fritz.…

  • Higher Ed Twitter List

    Karlyn Morissette posted her Master Higher Ed Twitter List. Other than @eironae and @barbaranixon, I didn’t know anyone on the list. So I thought to post a list of higher education professionals I follow categorized by primary expertise. Blackboard twitterers might be another post. Those in bold are coworkers. College / University / Departments @atsu_its…

  • Resolutions For 2009

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    Read 10,000 pages of science, economics, health, history, or policy books. For 2008, it was read 25 books. This year, I thought to change it page-based as the previous one shied me away from larger books. Two 350 page books vs one 700 page book shouldn’t be a concern. See Reading for last and this years’…

  • Open Source Is Not Broken

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    Cohen says: Open-source code is generally great code, not requiring much support. So open-source companies that rely on support and service alone are not long for this world. The traditional open-source business model that relies solely on support and service revenue streams is failing to meet the expectations of investors. The whole point is to…

  • Forcing Weblogic’s Config.xml

    Let’s nevermind why I am working on this in the first place. Namely… the Blackboard Learning Environment Connector introduced using the hostname and port for applet URLs in Vista 8 Blackboard, Blackboard dropped WebCT’s support for using a different port for an application when behind a load balancer. So we found out we could use…

  • webctbackup

    John made a good point… While telling Blackboard about this is pointless, the community at large ought to be aware of another undocumented workspace issue. I found an 8GB .bak in the /u01/app/nodeA/weblogic81/webctbackup on the active JMS node. Taking out user accessible nodes is okay in my book as with 18-20 of them in our…

  • Pointless

    So I wanted to open a support ticket. However, in thinking about what I can ask for the company to do arrayed against what they are willing to offer for support, I realized… I am not going to get a resoultion for the ticket. It is functioning as designed. They are just going to tell…

  • Off the Twitter Timeline: Icons

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    I laughed at reading this one. Dear Blackboard: If you include icons in your interface, they should f’ing well be clickable. Everyone but you knows this. jazzmodeus I thought this might refer to the new item icons. Jason works for Emory (doing instructional design) and taking classes at Florida State. Both use Academic Suite. So…

  • What does a CIO do?

    I guess it depends on who you ask. Well, the CIO’s thought they were most effective as classic IT-support providers. That’s basically putting PC’s on desktops. But their managers thought that CIO’s were most effective in explaining and determining the college’s technology course into the future. Managers really want their CIO’s to be “informaticists.” Wayne…