Blackboard implemented a ranking system to determine the priority of support tickets. This effort uses criteria like the age and recency of updates to ensure the attention of Technical Support Managers. Certainly this initiative is due to continuing customer complaints about languishing tickets. Last spring we saw a similar push to fix support. We have…
Be more secure! Upgrade today. Want better functionality? Upgrade today. Save a developer! Upgrade today. The save a developer thing is the impetus for this post. The upgrade today mantra annoys me. Software rarely spends enough time in alpha and beta cycles to to identify all the issues. People have been so burned by using…
Are any of you readers out there familiar with Usablenet Mobile for Education, specifically with Blackboard/WebCT Vista? We have questions… How well it navigates with Vista’s frames and wide variety of views. How well it handles the sessions. The University of Florida has a good look at how Usablenet LIFT works and mentions Vista in…
News of the USPTO reexamination results of the Blackboard ‘0138 patent hit Slashdot yesterday. Naturally, both Desire2Learn and Blackboard are cautiously claiming victory. Certainly, as this is a draft and not the final decision, the next 60 days could result in significant changes to this preliminary decision. We will just have to wait and see.…
A ticket our Blackboard technical support manager marked as really urgent was picked up by another technical support person who left a note about calling me. Except, the familiar phone number called wasn’t my office number or even my cell number. Nope, it is the office number at my previous job. Yup. I have not…
Kentucky’s Bill HB775 would require those operating web sites or blogs or message boards in the state to enforce a policy to collect legal names, postal addresses, and email addresses to use the service. The legal name would, of course, be posted on the web site. Should the poster cross someone else, then the operators…
More on concerns with editAssignmentSubmission.dowebct on Blackboard Vista nodes. Found an error in the exceptions logs tied to one of the transactions: Error occurred maintaining selective release status-Learning Object Id It gets better…. The assignment in question? Not using selective release. Yeah. There is an error for an assessment. Hopefully it is just the assignments…