I just noticed an item in Behind the Blackboard for “Direct Help”. This seems to be a way Blackboard is attempting to help students and parents find assistance by directing them to institutions. I probably missed the propaganda about this initiative. Though I do understand the problem and why it ought to be solved. People…
The worst response technical support can give me is to suggest I try something I have already tried without success. An explanation why this suggestion is going to work this time when the previous attempt(s) did not work would help. Otherwise, why would I expect it to work this time when it didn’t last time?…
Image via Wikipedia Apparently the official launch of Firefox 3 is tomorrow. So we get to look forward to 4+ months of students and faculty members asking why Blackboard Vista doesn’t recognize Fx 3 as supported. Every week’s call with Blackboard will have the conversation: Us: Is it supported yet? Bb: Not yet. We are…
Would you believe United States employees cost their employers $650 billion in productivity costs in the seconds it takes for them to return attention back to the task at hand? The time spans lost are the same amount of time required to interpret a CAPTCHA. E-mail, instant messaging, Twitter, etc. are all distractions from getting…
Edupunk is “Do It Yourself” in education or instruction technology. Free or at least cheap tools suitable for classroom use are so ubiquitous, the faculty have plenty of alternatives to the monolithic “enterprise” LMS. If edupunk was a boat, then what would it be? A bamboo raft? This is not something new. My mom conned…
Do you talk about computers, software, or web sites as manifesting human-like behaviors? Personally, I have. At work, we manage several machines who collectively provide the GeorgiaVIEW service. When a machine is completely unresponsive, then we refer to it as having died. When a machine stops a performance issue, we refer to it as happy.…
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