Terri Brown and Louise Fechter, Georgia Southern University

• Upgraded to Desire2Learn 10.2 in July 2013. (Actually from 9.4.1 to 10.0 earler then later to 10.2.)
• Support plan: revised training, more documentation, briefed support team, wrote “tips & tricks”.
• When get calls, walk through the task then follow up with a document. If no doc exists, then that is a trigger to create one.
• Left navigation panel expandable. Drag and drop such as from Google Drive. (Requires Google App integration.)
• Kaltura is where they have faculty place multimedia files.
• Document viewer OK. Not as fully featured as desktop equivalents, so students probably will have to download many documents to use them. Binder not much better?
• D2L Community site has templates for download. Organized templates into a folder. Then enable them.
• Discussion “Must post first” option to make the student start a thread before they can respond to others.
• Rubrics cannot be graded in discussion tool. Use two browsers.
  • Fort Valley: Open rubric in grade item. Grade topic.
• Posts marked read automatically.
• Deleted topics can be restored without outside intervention? TOO COOL. Am I out of a job now?
• Reading view promoted instead of grid view. Maybe grid going to disappear soon?
• Pager lost sound. Just an icon notification.
• Dropbox enter grades for no submission so students see the item on their grades and better calculate their grades. Ungraded items not calculated as zero unless change Grades setting. Restore deleted folders. Bulk upload files.
• Student was able to submit after the end date. Not able to replicate.
• If due date AND end date set to the same value, then neither date shows in the calendar. Use only an end date. Serious bug.
• View student progress is new. Graph of logins. Progress meter.
• Quiz matching type improved. Recalculation requires clicking on the TRASH CAN icon (does not delete) to recalculate.
• Lessons learned:
  • Set user expectations.
  • Communicate.
  • News widget.