The worst response technical support can give me is to suggest I try something I have already tried without success. An explanation why this suggestion is going to work this time when the previous attempt(s) did not work would help. Otherwise, why would I expect it to work this time when it didn’t last time? The response to…

Perhaps you can explain why this will work now when we explained in the first note that we have already tried this and found BbVista would not start?

was

I’m conferring with our development team about how it will work now vs. earlier when it did not. Thanks.

This wasn’t our usual support person. This is, I think, someone covering our cases and thought to get us to close the ticket easily. You know reach Ticket Inbox Zero. Someone who doesn’t realize I blog about stuff like this because… Well… It annoys me.